| Shipping and Returns |
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| Do you ship to my country? |
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Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. |
| How much is my shipping? |
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$1.50 SHIPPING VIA PRIORITY MAIL ON ALL ORDERS
No matter how big or small your order, you'll only pay $1.50 shipping via USPS Priority Mail.
Priority Mail shipping:
USPS Priority Mail is a 2-3 day standard ship time to anywhere in the country. Customers on the west coast will most likely receive their orders the next day. For central and eastern coast, count on 2-3 days. We strive to ship your order out the same day. Most days we accomplish that. On the odd occasion where we cannot ship your order out same day, it will ship the next business day.
Express Mail shipping:
Need your order the next business day? We offer USPS Express Mail as an option. The price for Express Mail shipping varies depending on the overall weight of your order. Our system will get live rates via the US Postal Service. You can see how much Express Mail shipping will cost in your shopping cart.
If you choose Express Mail shipping, we will ship your order same day as long as your order is received before 3pm M-F. |
| When will my order ship? |
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Priority Mail shipping:
USPS Priority Mail is a 2-3 day standard ship time to anywhere in the country. Customers on the west coast will most likely receive their orders the next day. For central and eastern coast, count on 2-3 days. We strive to ship your order out the same day. Most days we accomplish that. On the odd occasion where we cannot ship your order out same day, it will ship the next business day.
Express Mail shipping:
Need your order the next business day? We offer USPS Express Mail as an option. The price for Express Mail shipping varies depending on the overall weight of your order. Our system will get live rates via the US Postal Service. You can see how much Express Mail shipping will cost in your shopping cart.
If you choose Express Mail shipping, we will ship your order same day as long as your order is received before 3pm M-F. |
| How do I make a return? |
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Easily.
Whether you purchased your item from us, from a store, or received it as a gift, we accept returns of unused merchandise in resalable condition for either an exchange or a full refund plus your original shipping charge. You just pay to ship it back to us. Simply tell us whether your heart desires an exchange (be sure to tell us for what!) or a refund. Same procedure goes if you want to return anything with a fabric or manufacturing defect.
Our address for returns:
Cagoule Fleece
6635 N Baltimore St
Suite 132
Portland OR 97203 |
| I received the wrong product. |
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If we sent you the wrong item, simply refer to your return policy to ship the item back to us and we'll get you the correct item. |
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